Different states need different actions
An invalid, expired or used code at validation needs support investigation. A submitted order that times out or is still processing needs an order lookup first. A failed order may qualify for manual after-sales handling after verification. An unresolved payment or processing result must be investigated before another attempt.
Continue after support investigation
Query the original record and provide support with the original code and issue description. Keep any manually issued replacement together with the original order record. Use the same processing account and verify the later result. Previously successful, pending or unresolved orders require investigation rather than an automatic new code.
Records support after-sales investigation
The site retains the processing status and any replacement association so support can locate the case using your code or order number. A failed status does not itself mean a refund has been sent. Contact support to investigate. For confirmed unfulfilled purchases, G神 commits to investigation within 24 hours of receiving the request and a full refund through the original payment method without a handling fee. Arrival time depends on the payment channel.
What else would you like to know?
Does any unusable code qualify for a new code?
No. Support must check the original purchase and processing result before handling a replacement or refund.
Can a replacement be transferred to a different account?
A replacement for an existing processing account stays bound to that account.
How do I contact support?
Use Contact support at the top right. Support hours are daily, 08:00–23:00 Beijing time (UTC+8). Provide your redemption code or GS- order number, not a password or complete Session.