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ChatGPT Pro subscriptions: product and account checks

Understand the specific Pro product and your account before requesting processing.

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Check the product before purchasing Pro

Ask for the plan name, term, account requirements, delivery method and after-sales agreement. Choose according to your actual usage rather than assuming the most expensive plan is necessary.

Record usage tiers separately

If the quote includes a tier or usage multiplier, ask the seller to state the precise product and compare it with the current official option. The word “Pro” alone does not establish equal entitlements, limits or terms. Validate the code and check the product before submitting account information.

Accounts with an existing subscription

Disclose your current subscription before purchasing. Understand any account-check notice about changing plans. A used code cannot repeatedly subscribe different accounts; replacements retain their original account binding.

Check the Pro processing result

Save the GS- order number generated after submission and query it or the original code. Verify the subscription in the same account. If processing is unresolved or failed, follow the order guidance and contact support.

Frequently asked questions

What else would you like to know?

Can Plus and Pro codes be interchanged?

No. A code is linked to the purchased product. Any approved manual replacement must use eligible stock for the same product.

Does a failed order receive an automatic refund?

Contact support to investigate. For confirmed unfulfilled purchases, G神 commits to investigation within 24 hours of receiving the request and a full refund through the original payment method without a handling fee. Arrival time depends on the payment channel.

Sources

Official product information can change. Check the current guidance before purchasing.

G神 support

Confirm before buying. Keep your order record.

Use Contact support at the top right to ask about plans, total prices and account conditions, or provide a redemption code or order number to investigate a result.

After-sales support

Contact support

WeCom support · Daily 08:00–23:00 Beijing time (UTC+8)

G神 WeCom support QR code
To add our WeCom contact, scan with WeChat or press and hold the QR code.

G神 supportUse the link to contact support directly

For purchases, specify the subscription you need. For support, provide your redemption code or G神 order number.